Customer Help

We typically process and ship orders within 1–2 business days. Delivery time depends on your location and the shipping method selected at checkout. Most customers receive their orders within 3–7 business days. Once your order ships, you’ll receive a tracking link to monitor its progress.

Creating an account is easy! Just click on the “My Account” or “Sign Up” link at the top of our website. Fill in your details like name, email, and password, then click “Register”. Once your account is created, you can track orders, save your address, and manage your preferences.

You can update your shipping address by logging into your account and going to the “Addresses” section. Click “Edit” next to your shipping address and make the necessary changes. If you’ve already placed an order, please contact our customer support as soon as possible—we’ll do our best to update the address before the order ships.

After your order is shipped, you’ll receive a tracking link via email or SMS. Most of our deliveries are fulfilled through EasyParcel and Ninja Van, so you can easily track your parcel using the provided link.

You can also:

• Visit https://easyparcel.com/my/en/track/ or https://www.ninjavan.co/en-my/tracking

• Enter your tracking number to view real-time updates

If you created an account, you can also check your order status anytime under the “Orders” section of your account dashboard.

No, we do not store your credit card information on our servers. All payments are processed securely through our trusted payment gateway providers, who use encryption and security protocols to protect your data. You may choose to save your payment details for future purchases, but this is optional and handled securely by the payment provider.

No, we do not charge sales tax on any of our products. The price you see at checkout is the final amount you’ll pay—no hidden charges or additional taxes.

Currently, we only ship within Malaysia. We’re focused on serving our local customers with reliable and timely delivery. We do not offer international shipping at this time.

Whenever possible, we’ll ship your items in a single package to reduce waste and ensure convenience. However, in some cases when items are from different warehouses or have different processing times—you may receive multiple parcels. You’ll be notified and given separate tracking numbers if that happens.